ivory

Faq

Frequently Asked Questions.

We have tied up with India’s leading delivery company
We offer free shipping with an estimated time of 4 to 10 days.

Do not hand over the product to pick up executive without the pickup slip or SMS confirmation..
Self-Ship If your Pin code is not in the serviceable area i.e. if our delivery agents are not able to come for pick-up, the customer has to self-ship the product.

Yes! COD is available for orders below INR 5000 on all serviceable pincodes. For orders above 5,000/ online payment would be required.

Visit the returns section on the website to raise a return request for your order

– Submit the required details in the empty fields

– Follow the instructions and select the item(s) you would want to return or exchange.

-In case if a wrong product has been shipped, picture of the product received has to uploaded.

– A confirmation whatsapp message and a text message would be shared once the request is approved.

Please note that the return request needs to be raised within 7 days of the delivery date. Reverse pickup will be done in 2-3 working days by our courier partner. Total 3 attempts would be made after that the product pick up won’t be attempted.

In addition, all returned products must be unused, unwashed, undamaged and must be returned with the original packing and tags.

In case of exchange, the new order will be on its way as soon as the exchange item is verified at our warehouse. The exchange process is subject to your exchange item meeting the above conditions.

We do not charge any additional handling fee for returns.

The order usually takes 7-10 working days to reach all the metros and tier I cities, however for some pin codes it might take a little more time. In case of delay please write to us at ivoryoutfits15@gmail.com
The fit of the shirts is Slim fit. Slim fit is slimmer on the chest, belly, and arms. It’s meant for a typical Indian body.

Depending on your personal taste and preference, slim fit shirts are preferred for a more tailored fit.

Every garment is soft washed and treated for the subtle feel. Every product and every fabric is chosen with a very specific design philosophy of feeling soft, plush, luscious, and comfortable.

At the moment, we do not deliver items outside India.

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